Principal Investigator, University of Massachusetts

Kathleen M. Mazor, EdD is Professor of Medicine at the University of Massachusetts Medical School, and Associate Director of the Meyers Primary Care Institute. A major theme of her research is to understand and represent the patient’s perspective on health and healthcare. Her current research interests include the patient’s perspectives on care and care breakdowns, physician-patient communication, health literacy, disclosure of medical errors, and shared decision-making.  Dr. Mazor is Principal Investigator of the AHRQ funded grant “Detecting, Addressing and Learning from Patient-Perceived Breakdowns in Care” which is the basis for the We Want to Know project at MedStar Health.                

http://profiles.umassmed.edu/profiles/display/131030

MedStar Principal Investigator, MedStar Health Research Institute

Kelly Smith, PhD is the Scientific Director of Quality and Safety Research and Chair for the Health Services Research working group at MedStar Health Research Institute. Dr. Smith is a clinical kinesiologist and holds a Ph.D. in applied cardiovascular physiology from McMaster University (Hamilton, ON). Her research focuses on identifying and overcoming lapses in patient safety and quality care through innovation and collaboration. Notably, she is a leading investigator in the areas of patient-centered reporting of medical error and other perceived breakdowns in care and along with colleagues at the University of Illinois at Chicago has pioneered a communication and resolution program known as the Seven Pillars.

https://www.medstarhealth.org/research/Pages/For-Research-Professionals/Principal-Investigators/Kelly-M-Smith.aspx

Co- Investigator, University of Washington

Thomas H. Gallagher, M.D., is a general internist who is a Professor in the Department of Medicine and the Department of Bioethics and Humanities at the University of Washington.  Dr. Gallagher’s research addresses the interfaces between healthcare quality, communication, and transparency. He is the principal investigator on two grants from the Agency for Healthcare Research and Quality, including an AHRQ patient safety and medical liability demonstration project entitled “Communication to Prevent and Respond to Medical Injuries: WA State Collaborative.”  At the University of Washington, he directs the UW Medicine Center for Scholarship in Patient Care Quality and Safety, and also directs the UW Program in Hospital Medicine. 

http://depts.washington.edu/bhdept/facres/tg_bio.html

Co- Investigator, University of Massachusetts

Kimberly Fisher, MD is a practicing pulmonary and critical care physician who is Assistant Professor of Medicine at the University of Massachusetts Medical School.  She has been involved in a number of clinical and research endeavors to improve the quality of care delivered to critically ill patients, including an in-depth study of surrogate decision makers’ perceptions of medical errors and care breakdowns in critically ill patients.  Dr. Fisher has recently completed a Master’s of Science in Clinical Investigation, through which she has gained formal research training in epidemiology, study design, scientific writing, and biostatistics. 

http://physicians.umassmemorial.org/directory/profile.asp?dbase=main&setsize=50&pict_id=496

Co- Investigator, MedStar Washington Hospital Center

Patricia R. McCartney, PhD, RNC-OB, RN-BC, FAAN, serves as Director of Nursing Evidence-Based Practice and Research at MedStar Washington Hospital Center and as an Adjunct Assistant Professor in the Georgetown University-MedStar Washington Hospital Center Nursing Scholars Program. Dr. McCartney is an accomplished scholar whose work centers on advancing evidenced-based practice with an emphasis on developing innovations in nursing practice. In her position as Director of Nursing Research in the Department of Nursing, specifically Quality, Safety and Education, she focuses on strengthening research and evidence-based practice to promote quality of care, patient safety, and the patient experience. Dr. McCartney’s role as a nursing leader is to engage nurses in research and have direct interaction with the nurses in the patient care units targeted during Phase I of the proposal and working with her colleagues at the other MedStar Health hospitals to facilitate integration of the lessons learned to the broader roll-out of the We Want to Know campaign across all MedStar Health hospitals.

https://www.medstarhealth.org/research/Pages/For-Research-Professionals/Principal-Investigators/Patricia-McCartney.aspx

Co- Investigator, MedStar Franklin Square Medical Center

Joan Warren, PhD, RN-BC, NEA-BC, serves as Director of Nursing Research at MedStar Franklin Square Medical Center (FSMC) in Baltimore and Chair of the MedStar Nursing Research Consortium, which is comprised of nurse researchers and hospital representatives from hospitals across the MedStar Health system. Dr. Warren is also a member of the MedStar Health Institutional Review Board. As a member of the MedStar Interdisciplinary Work Group, Dr. Warren's research centers on interdisciplinary research, quality and patient safety issues, and studies on the delivery of health care. Dr. Warren performs research on nursing quality and patient safety programs, conducts professional development programs in collaboration with schools of nursing, secures grants and forms interdisciplinary team partnerships, and promotes the evidence-based practice and research program.

https://www.medstarhealth.org/research/Pages/For-Research-Professionals/Principal-Investigators/Joan-Warren.aspx

Real Time Response Navigator MedStar Health Research Institute

Kyle Quigley, MBA is the Project Coordinator for the Health Services Research group at the MedStar Health Research Institute (MHRI). He is a healthcare administrator who holds a MBA in Marketing and a BS in Biology from La Salle University in Philadelphia.  Kyle has been an employee of the MedStar Health system since 2012, originally working in the Nursing Research, Excellence and Administration departments at MedStar Franklin Square Medical Center before joining MHRI in June of 2014.  In his role as a Real Time Response Navigator with the We Want to Know program, he is responsible for interviewing eligible patients, and acting as a liaison between the patient and leadership at the care facility.

Real Time Response Navigator MHRI, MWHC

Caitlin Payne, MS is the Research Associate for the Health Services Research group at the MedStar Health Research Institute (MHRI). She is a certified Health Fitness Specialist who holds a MS in Clinical Exercise Physiology and a BS in Kinesiology from James Madison University. Caitlin has just recently joined the Medstar Health Research Institute. In her role as a Real Time Response Navigator with the We Want to Know program, she is responsible for interviewing eligible patients, and acting as a liaison between the patient and leadership at Washington Hospital Center.

Research Support Team University of Massachusetts

Vanessa Neergheen, BA is a Research Assistant at the Meyers Primary Care Institute (MPCI) located in Worcester, Massachusetts. She holds a BA in International and Global Studies from Middlebury College. Vanessa joined MPCI in September 2013, and began working on the We Want to Know project at this time. In her role, she assists with data management and coordination of study activities.

Research Support Team University of Washington

Ben Dunlap, BA, is a Research Assistant at the University of Washington’s Division of General Internal Medicine and is currently completing a Masters in Public Health (MPH) degree at the University of Washington in Seattle.  He currently researches patient decision making, cancer screening use, and medical ethics concerns.  He has over 5 years of experience managing data and employing qualitative methods in medical ethics research, and uses these skills to assist the We Want to Know program.