We Want to Know is meant to aid clinicians, rather than providing them with additional work. A variety of resources will encourage patients and family members to report concerns about serious breakdowns. These concerns will be addressed by experienced real-time response navigators and safety experts who help resolve patients’ problems. The program will also give providers more real-time feedback about patients’ care experience.
Why encourage speaking up?
The We Want To Know program is a collaborative research project being conducted at MedStar Health. It is an intensive, multimodal campaign designed to encourage MedStar patients to speak up, and strategies for providing real-time responses to patients’ concerns.
Patients may harbor misconceptions
Patients may have valuable information
Increase quality of care
Improve patient experience
Increase provider satisfaction
Decrease likelihood of malpractice claims
Materials explaining the We Want to Know hotline and program information will be distributed to patients and their families.
We hope that you will embrace We Want to Know as an important effort in our journey to high reliability. The data gathered through We Want to Know has the potential to aid individual departments and programs, in addition to providing the hospital and MedStar with useful suggestions about possible improvements.